Refunds & Exchange Policy
Please make sure to carefully select your items before placing your order. Returns are accepted for: (1) Processing errors by the Seller or (2) A size exchange for the same item.
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging with all tags attached.
**Returns are accepted at the sole discretion of University Life Outfitters. All shipping charges are non-refundable**
Please do not ship your item back without first contacting us.
Exchanges for Seller Errors
If we have made an error on your order, please contact us within 5 days of receiving your order. Please send an email to firstname.lastname@example.org or contact us here and include comments, as necessary.
We will arrange for a return shipping label via email. Please ship the incorrect item(s) back within 3 days of receiving the return shipping label. Once the incorrect item is received, inspected, and approved for an exchange, we will gladly send a corrected item replacement based on your original order.
We will gladly accept size exchanges for the same item within 7 days of the purchase date.
Please send an email to email@example.com or contact us here and include comments specific to the size exchange and order number.
The Buyer is responsible for paying the cost of shipping to/from and for the risk of loss or damage to the product during shipping to University Life Outfitters. Once the item is received, inspected, and approved for a size exchange, we will gladly send the corrected size to you. All items must be unworn, unused and in the original packaging with tags attached.
There are no refunds offered, only store credit when applicable. If there is an issue with your order, please contact us immediately to see how we can best resolve it. Send an email to firstname.lastname@example.org or contact us here.
Lost Packages - also see Shipping & Delivery Policy
If your item has been lost in transit--that is, USPS tracking shows no movement of the item for the last 15 days (for US orders) or 30 days (for Int'l orders)--you will be issued a store credit.
We are unable to issue a store credit for packages that are marked as delivered.
Please contact your local post office to resolve this issue.